Terms of service
Terms & Conditions
By visiting this website or placing an order with Isabellas Art Creation, you agree to the following terms and conditions.
Products
Isabellas Art Creation offers gifts and other products, including items that are made especially for the customer or produced to order.
Images and mock-ups on our website are intended to represent products as accurately as possible. However, colors may vary slightly due to differences in screens, production processes, and materials.
Depending on the product, your order may be produced and shipped by one of our trusted production partners.
Personalized Products
For personalized products, the customer is responsible for entering and checking names, text, dates, images, and other personalization details correctly before placing the order.
Please review these details carefully.
Once production of a personalized or made-to-order product has started, changes or cancellations may no longer be possible.
Orders
After placing an order, you will receive a confirmation at the email address provided during checkout.
We reserve the right to cancel an order if a product is unavailable, if there is an obvious error in the price or product information, if payment cannot be processed, or if other circumstances prevent us from reasonably fulfilling the order.
If an order that has already been paid for is cancelled by us, the applicable amount will be refunded through the original payment method.
Pricing & Payments
The prices displayed while shopping and during checkout apply to your order.
Available payment methods are displayed during checkout. Payments are securely processed through the payment providers available in our online store.
Prices, promotions, and product information may change. Such changes will not affect orders that have already been confirmed, except in the case of an obvious error.
Production & Shipping
Many of our products are made especially to order. Production time and shipping time are separate parts of the total delivery time.
Production and delivery times may vary depending on the product, production location, destination, selected shipping method, and demand experienced by our production and shipping partners.
For the most current information, please refer to our Shipping Policy and the information displayed during checkout.
If an order contains multiple products, they may be produced at different locations and delivered separately.
Delivery
Estimated delivery times are provided as guidance and cannot be guaranteed.
Delays caused by carriers, customs, weather conditions, holidays, unusually high demand, or other circumstances beyond our reasonable control may affect delivery.
The customer is responsible for providing a complete and accurate delivery address.
Returns, Damaged or Incorrect Products
For information about returns, refunds, and problems with an order, please refer to our Refund & Return Policy.
If a product arrives damaged or you receive an incorrect product, please contact us as soon as possible. We may request clear photographs of the product and packaging so that we can assess the issue and offer an appropriate solution.
Restrictions on returns or cancellations may apply to personalized and specially made-to-order products where permitted by applicable law.
These terms do not limit any statutory consumer rights that apply to your purchase.
Intellectual Property
Content on this website, including text, images, graphic elements, logos, and original designs owned by Isabellas Art Creation, may not be copied, reproduced, distributed, or used commercially without permission, except where permitted by law.
Third-party rights relating to certain materials, fonts, graphic elements, or other content remain the property of their respective rights holders.
Use of the Website
You may not use our website for illegal or fraudulent purposes or in any manner that could interfere with its operation, security, or availability.
We reserve the right to refuse orders where there is a reasonable suspicion of fraud, abuse, or unauthorized use of our services.
Liability
We make reasonable efforts to keep product descriptions, prices, and other information on our website accurate and up to date.
To the extent permitted by law, we are not liable for indirect losses resulting from circumstances beyond our reasonable control.
Nothing in these terms excludes liability or limits statutory consumer rights where doing so is prohibited by applicable law.
Privacy
Personal information collected through our online store is processed in accordance with our Privacy Policy and applicable privacy laws.
Changes to These Terms
We may update these Terms & Conditions from time to time, for example when our services, business practices, or legal obligations change.
The terms applicable to an order are generally those in effect at the time the order is placed.
Contact
If you have questions about these Terms & Conditions or an order, please contact us using the contact options available on our website.
Isabellas Art Creation
Belgium
Enterprise number: 0776.684.344
VAT number: BE0776684344