Privacy policy

Privacy Policy

At Isabellas Art Creation, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and how we protect your information when you visit our online store, contact us, or place an order.

Information We Collect

When you use our online store, place an order, or contact us, we may collect information including:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number, if provided

  • Order and purchase information

  • Payment-related information

  • Information you provide for a personalized product

  • Information about how you use our online store and your device or browser

How We Use Your Information

We may use your personal information to:

  • Process and ship your orders

  • Process payments

  • Communicate with you about your order

  • Provide customer support

  • Create personalized products when you order them

  • Operate and improve our online store and services

  • Help prevent fraud and misuse

  • Comply with legal and administrative obligations

Production and Service Partners

Many products from Isabellas Art Creation are made especially for you. To produce and deliver orders, necessary order information may be shared with trusted production, fulfillment, and shipping partners.

We only share the information necessary for these partners to provide the relevant services.

Shopify and Other Service Providers

Our online store is hosted through Shopify. We may also use third-party service providers for services including payments, shipping, analytics, marketing, and customer support.

These service providers may process personal information to the extent necessary to provide their services.

Cookies and Similar Technologies

Our online store may use cookies and similar technologies to ensure the website functions correctly, remember preferences, analyze how our store is used, and, where permitted, support marketing activities.

Where required by law, you can manage your cookie preferences through the privacy and cookie settings available on our website.

Payments

Payments are processed through the payment methods available during checkout. We do not necessarily receive complete payment information, such as full credit card details, because payments may be processed by specialized payment providers.

International Processing

Because we serve customers in different countries and work with international service providers and production partners, personal information may be processed outside the country where you live.

Where required, appropriate safeguards are used to protect personal information.

Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide our services, comply with legal and tax obligations, and resolve potential disputes.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information where legally permitted

  • Object to or request restrictions on certain processing activities

  • Receive a copy of your personal information in certain circumstances

You can contact us if you would like to exercise any of these rights.

Security

We take reasonable measures to protect personal information. However, no method of electronic transmission or storage is completely free from risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our services change or legal requirements are updated. The most recent version will be published on this page.

Contact

If you have questions about this Privacy Policy or how Isabellas Art Creation handles your personal information, please contact us using the contact options available on our website.