❓Veelgestelde vragen (FAQ)

Are your products handmade?

All designs are original and created by me. Depending on the product, your order is produced by one of my carefully selected production partners. This allows us to provide consistent quality and reliable delivery.

Where are your products shipped from?

We work with professional production partners in various locations, including Europe and the United States. Whenever possible, your order is produced and shipped from a location suitable for your delivery address.

Do you offer personalized products?

Yes! Many of our products can be personalized with a name, text, date, or other personal details. Please carefully check the spelling and all information you enter before completing your order, as personalized products are made especially for you.

How long does shipping take?

Production times vary depending on the product and production partner. Delivery times also vary by destination. Once your order has shipped, you’ll receive tracking information when available. Please check the product page and checkout for the most relevant delivery information for your order.

Do you accept returns or exchanges?

We accept returns of eligible non-personalized products in accordance with our Return & Refund Policy. Personalized or custom-made products may not be eligible for change-of-mind returns.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help. Please see our Return & Refund Policy for full details.

Do you ship internationally?

Yes. We offer shipping to customers in multiple countries. Product availability and shipping options can vary by destination, so the products and delivery options available to you will depend on your location.

Need help in another language?

We’re happy to assist customers in different languages whenever possible. Please contact us through our contact form and we’ll do our best to help.