Return and Refund Policy

We want you to be happy with your purchase. Please read the conditions below before requesting a return.

14-Day Return Policy

You may request a return within 14 calendar days after receiving your order.

To qualify for a return, the item must be:

• New, unused and unworn

• In the same condition in which it was received

• Returned with its original packaging, where applicable

• Accompanied by proof of purchase

Please contact us before returning an item. Items returned without prior authorization may not be accepted. We will provide the appropriate return instructions and return address.

Personalized and Custom-Made Products

Products made or personalized specifically for you cannot be returned or exchanged because you changed your mind. This includes products containing a personal name, message, photograph or other customer-supplied customization.

This exception does not affect your rights if the product arrives damaged, defective or different from what you ordered.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If your product is damaged, defective or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

After reviewing the information, we will offer an appropriate solution, such as a replacement or refund. You do not need to return a damaged or defective product unless we specifically ask you to do so. If a return is required because the item is damaged, defective or incorrect, we will cover the reasonable return costs.

Return Shipping Costs

For an eligible return that is not caused by damage, a defect or an error on our part, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable except where reimbursement is required by applicable consumer law. For eligible EU, EEA and UK cancellations, the standard outbound delivery cost will be reimbursed as required by law. Any additional cost for an upgraded or express delivery method is not refundable.

We strongly recommend using a trackable shipping service. We cannot be responsible for returned items that do not reach the designated return address.

Refunds

We will inspect your return and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to process and display the refund.

Where applicable law provides a shorter deadline or additional consumer rights, those legal requirements will apply. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, where permitted by law.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

We do not offer direct exchanges. If your non-personalized product is eligible for return, you may return it and place a new order for the preferred item.

Order Changes and Cancellations

Because many products enter production shortly after an order is placed, changes or cancellations are not guaranteed. Contact us as quickly as possible if you need to request a change or cancellation.

Once production has started, personalized or custom-made orders cannot normally be changed or cancelled.

International Orders

Customs duties, import taxes and carrier delays are outside our control. Delays caused by customs or the delivery carrier do not by themselves qualify an order for a refund.

This does not limit your rights if an order is confirmed lost, arrives damaged or is not delivered within a legally applicable period.

Statutory Rights

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country or region.

We promise to always fix mistakes and provide excellent service — your happiness is our priority 💛