Return and Refund Policy

Returns for Non-Defective Products

We accept returns of eligible non-defective products when the customer changes their mind.

You may request a return within 14 calendar days after delivery of the last item in your order.

To be eligible for a return, the product must be:

• New and unused

• Unworn, where applicable

• In the same condition in which it was received

• In its original packaging, where applicable

• Accompanied by proof of purchase

Please contact us before sending a product back. We will provide the correct return address and return instructions. Returns sent without prior authorization may not be accepted.

For non-defective returns, the customer must arrange and pay for return shipping. We recommend using a trackable shipping service.

There is no restocking fee.

Returns for Damaged, Defective or Incorrect Products

We also accept claims for products that arrive damaged, defective or different from what was ordered.

Please contact us promptly after delivery and provide:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

We will review the claim and offer an appropriate solution, such as a replacement or refund.

You do not need to return a damaged, defective or incorrect product unless we specifically request it. If we require a return because the product is damaged, defective or incorrect, we will provide appropriate return instructions and cover or reimburse the reasonable return shipping cost.

Personalized and Custom-Made Products

Products that are genuinely personalized or custom-made to the customer’s specifications cannot be returned because the customer changed their mind. This includes products containing a customer-supplied name, message, photograph or other individual customization.

This exception does not apply when a personalized or custom-made product is damaged, defective or different from what was ordered.

Products that are merely produced after an order is placed, but are not personalized to the customer’s specifications, remain eligible for return under the standard 14-day return policy above.

Exchanges

We do not offer direct exchanges.

If an eligible non-personalized product is returned and the customer wants another product, the customer may place a new order.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

There is no restocking fee.

For eligible non-defective returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable except where reimbursement is required by applicable consumer law.

Order Changes and Cancellations

Order changes and cancellations are not guaranteed because products may enter production shortly after an order is placed.

Please contact us as quickly as possible if you need to request a change or cancellation. Once production has started, a personalized or custom-made order normally cannot be changed or cancelled.

Statutory Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country or region.