📦 Refund & Return Policy

At Isabellas Art Creation, many of our products are made to order, and some products are personalized or created according to customer-selected specifications. Please review the applicable return conditions below before placing your order.

Personalized and Custom-Made Products

Products that are personalized or made specifically according to your individual choices or specifications generally cannot be returned simply because you changed your mind.

This does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise does not conform to your order.

Non-Personalized Products

For products that are not personalized or made according to your individual specifications, applicable consumer withdrawal and return rights will be respected.

For eligible non-personalized products, you may request a return within 14 days of receiving your order.

Returned products must be unused and in their original condition.

Please contact us at info@isabellasartcreation.eu before returning an item so that we can provide the correct return instructions and return address for your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, or otherwise not as ordered, please contact us as soon as possible at info@isabellasartcreation.eu.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the issue

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Please do not return a damaged, defective, or incorrect product before contacting us. A physical return may not always be necessary.

Return Instructions

Returns must be authorized before they are sent.

Because our products may be fulfilled by different production partners, the correct return address can vary depending on the product and order. Please do not send a return to the address on the original shipping package unless we specifically instruct you to do so.

Please contact info@isabellasartcreation.eu first so that we can provide the correct return instructions.

Unless the item is damaged, defective, incorrect, or otherwise not as ordered, the customer is responsible for the cost of returning an eligible product.

We do not charge a restocking fee for eligible returns.

Refunds

Once an approved return has been received and inspected, where a physical return is required, we will notify you about the refund.

Approved refunds are issued to the original payment method.

We aim to process approved refunds within 10 days. Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account after it has been processed.

If a physical return is not required—for example, in certain cases involving a damaged or defective product—we will provide further instructions when handling your request.

Exchanges

We do not offer general product exchanges.

If you received an item that is damaged, defective, incorrect, or otherwise not as ordered, please contact us. Depending on the circumstances, we may arrange a replacement or provide another appropriate solution.

Order Changes and Cancellations

Many of our products enter production shortly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible at info@isabellasartcreation.eu.

Once production of a personalized or custom-made product has started, changes or cancellations may no longer be possible.

Your Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase under applicable law.

Contact Us

If you have questions about a return, refund, replacement, or cancellation, please contact:

Isabellas Art Creation
Kloosterstraat 49
2260 Westerlo
Belgium
Email: info@isabellasartcreation.eu